Employee Satisfaction
The Company conducts an annual employee opinion survey using the Organizational Team Capability Diagnosis (STAR Diagnosis, Survey of Team Ability & Relationship), covering leadership ability, organizational achievement capability, organizational atmosphere, employee proactivity, and employee satisfaction. The Company reviews key employee feedback and implements improvement measures.
Employee Opinion Survey
| Year | Responses | Company-wide Coverage | Store Coverage | Employee Satisfaction |
|---|---|---|---|---|
| September 2025 | 181 | 53% | 82% | 4.38 / 5 |
| September 2026 | 207 | 55% | 83% | 4.25 / 5 |
Survey Framework and Scope
| Item | Description |
|---|---|
| Survey Population | Optical retail store employees (parent company) |
| Survey Topics | Leadership ability, organizational atmosphere, organizational achievement capability, employee proactivity and employee satisfaction; additional customized questions on compensation and bonuses, HR policies, work and life, and the work environment |
| Survey Administrator | Taiwan MS& Consulting Co., Ltd. (independent third-party professional organization) |
| Responsible Unit | Optical Business Division |
| Survey Frequency | Once a year |
| Survey Period |
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| Survey Method | Five-point rating scale and open-ended questions |
Survey Participation
| Item | September 2026 | September 2025 |
|---|---|---|
| Employees Surveyed | 248 | 221 |
| Share of All Employees | 66% | 64% |
| Responses | 207 | 181 |
| Coverage (Company-wide) | 55% | 53% |
| Coverage (Stores) | 83% | 82% |
| Employee Satisfaction | 4.25 | 4.38 |
Results of the Five Dimensions
| Dimension | September 2026 | September 2025 |
|---|---|---|
| Leadership Ability | 4.28 | 4.36 |
| Organizational Atmosphere | 4.36 | 4.41 |
| Organizational Achievement Capability | 4.32 | 4.41 |
| Employee Proactivity | 4.25 | 4.37 |
| Employee Satisfaction | 4.25 | 4.38 |
Survey Feedback, Improvement Plans and Implementation Results
| Survey Topic | Survey Feedback | Improvement Plan | Implementation Results |
|---|---|---|---|
| Learning and Development | Employees requested more training in sales communication, professional optometry, and product knowledge. | Provide sales, optometry and product-related training to enhance employees’ professional expertise and service capabilities. | 2025: 29 in-person store training sessions and 16 online sessions, covering products, processes, sales and store management. 2026: 3 in-person store training sessions and 11 online sessions, covering professional skills, products, practical applications and sales. |
| Recruitment, Retention and Supervisor Management | Needs relating to recruitment matching, store supervisor management and team communication. | Strengthen recruitment matching and supervisors’ management and communication capabilities. | The Human Resources Department assists with resume screening and matching store interviews for candidates sourced through job platforms, industry–academia partnerships and campus recruitment. 2025: A mandatory store-manager course, “Becoming a Leader Employees Want to Follow,” was held in July. 2026: Building on the previous year’s training, a store-manager course on “How to Improve Employee Satisfaction” is planned for December, focusing on practical application. |
| Work Environment and Operational Efficiency | Employees identified opportunities to improve store systems, equipment and operating procedures. | Review store system and equipment needs, streamline operating procedures, and improve efficiency. |
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