Employee Satisfaction

In March 2025, the Company conducted an employee opinion survey to assess the Organizational Team Capability Diagnosis (STAR Diagnosis—Survey of Team Ability & Relationship), covering leadership ability, organizational achievement capability, organizational culture, employee proactivity, and employee satisfaction, with the goal of improving based on employees’ key feedback.

In 2025, “leadership” remains at the same level as in 2024. “Organizational atmosphere” and “organizational achievement capability” have slightly decreased compared to 2024 but still surpass the 2023 levels. “Employee proactivity” and “Employee satisfaction” have remained at the same level for three consecutive years.

As a service enterprise, the Company embraces the belief of “Happy employees, satisfied customers,” reflecting the positive link between employees and customers in business operations. Employee satisfaction directly shapes customer experience and thereby customer satisfaction and loyalty. We value employees’ voices and enhance their sense of belonging and enthusiasm through a supportive work environment, comprehensive benefits, and open communication channels—ultimately improving service quality, ultimately achieving customer satisfaction and business sustainable development.

In 2025, the employee satisfaction survey primarily targeted frontline employees at optical retail stores and adopted a mixed format of rating scales and open‑ended questions. Factors included compensation and bonuses, HR policies, work environment, physical and mental health, career development, personal achievement, and sense of organizational belonging. Coverage reached 81% for optical stores and 52% company‑wide.