The Company fulfills its corporate social responsibility by pursuing sustainable operations and profitability based on principles of integrity, placing great importance on environmental, social, and governance issues. We seek to learn about the reasonable expectations and needs of our stakeholders through appropriate communications with them, along with major corporate social responsibility issues they are concerned about, incorporating them as a reference for formulating the Company’s future management approaches and operational activities. The following outlines the Company’s communications with various stakeholders in 2024, which was reported to the Board of Directors on May 14, 2025.
Stakeholder Communication Effectiveness
| Stakeholder | Issues of Concern | Communication Channels, Response Methods, and Frequency | 2024 Achievements in Stakeholder Communications | Contact Point |
|---|---|---|---|---|
| Shareholders and Investors | Financial Performance Risk management Business Ethics Financial Impacts of Climate Change | • Established an investor relations contact point to facilitate two-way communication • Announce material information on the Market Observation Post System, including corporate governance, significant business developments, Business Performance and other information that are of interest to shareholders and investors • Hold a shareholders’ meeting and publish an annual report each year • Hold at least two investors’ meetings each year. • Participate in domestic and international forums by invitation sporadically • Host visits from domestic and foreign institutional investors sporadically | • 30 announcements of material information in both Chinese and English • Organized 8 domestic and foreign investors’ meetings • Invited to participate in 5 domestic and international forums (2 domestic, 3 foreign sell-side brokers) • Hosted 60 meetings with domestic and international institutional investors | Ms. Chang Investor Relations ir@eyecenter.com.tw |
| Employees | Education and Training Labor–management relations Occupational Health and Safety Human rights policy | • Internal email notifications: Sporadic announcements on various employee benefits (health examinations, travel, meal coupons, etc.), information from the Welfare Committee, and education and training courses. • Performance reviews and interviews (once every six months) • Regularly conduct corporate governance communication, and coordinate labor–management relations and collaborations • Labor–management meetings: Held every three months | • At least 2 department gatherings annually and a monthly company-wide birthday celebration • Marriage and bereavement subsidies, injury and illness condolence payments, and bonuses for the three major holidays in Taiwan. • Employee discounts twice a year (July and December 2024) • Annual employee physical examinations (September 23–24, 2024) with a total of 205 participants • Ongoing training (executed according to plan), with a combined total of 8,639 training hours (7,455 hours by the parent company) • Performance reviews and interviews twice a year (June and November) • A total of 4 labor–management meetings held in 2024 (March 27, June 27, September 25, December 20) • No labor disputes occurred in 2024 | Ms. Huang Human Resources hr@eyecenter.com.tw |
| Customers | Product safety and responsibility Customer service Financial Performance Local Communities Human rights policy | • Technical consultation service at least once a month • Service quality recommendations at least once a month • Professional training courses at least once a month • Medical regulatory consultation as needed • Maintenance of partner clinics’ space and equipment as needed • Supply of consumables and drug sales per customer orders via phone, email, etc. • Provide diverse communication channels for customers: Free 0800 hotline, fan page messaging, and suggestion box • Regularly check on customer usage and establish a customer care mechanism • Conduct customer satisfaction surveys on a sporadic basis. • Regularly update promotions and product information on the official website and social media • Comprehensive optometry and service SOP with random checks to maintain high service quality • Provide comprehensive post-sales service and return/ exchange mechanisms for customers. | • Monthly service quality coaching, communication, discussions, and recommendations for improvement • Laser procedure consultation seminars for optometrists： • 3 SMILE consultation seminars • 25 SMILE group discussion sessions • 10 Laser Blended Vision (LBV) optometry seminars • 50 online meetings • Technical seminars for ophthalmic nurse practitioners: • 7 in-service technical and theoretical training sessions for nursing professionals across Taiwan • 12 Clinic manager business seminars • 12 Head nurse meetings focused on healthcare quality • 31 business meetings and professional training sessions held irregularly across clinics • Clinical professional development forums for ophthalmologists: • 4 large-scale conferences • 2 online meetings • 97 individual training sessions, including: 3 theoretical equipment briefings, 68 wet lab practice sessions, 26 clinical internship sessions); regular maintenance records and unscheduled service call records were kept • Manage sales orders, shipping, and post-sale consultations • Total of 39,598 Facebook followers • Total of 21,974 LINE friends • Average score of 76.5 in the 2024 mystery shopper survey • 86% customer satisfaction repeat visit rate in 2024 | Mr. Lo Operations Management alvin.lo@eyecenter.com.tw Ms. Sun Marketing service@eyecenter.com.tw |
| Suppliers | Risk Management Business Ethics Financial Performance Occupational Health and Safety Supply Chain Sustainability Procurement Practices Human Rights Policy | • Conduct supplier briefings to facilitate two-way communication as needed by business. • Hold visual presentation meetings for tendering bids through open bidding • Require suppliers to implement occupational safety concepts and practices • Conduct supplier sustainable development (ESG) promotion annually • Sporadic quarterly interviews with suppliers • Weekly communication via phone, email, or LINE • Company and product official websites • Sporadic visits to each other’s companies and meetings • Email correspondence and regular meetings (in-person, phone, video) • Established procurement department contact point | • Required all suppliers to attend occupational health and safety manager courses • Occupational safety clauses are stipulated in construction contracts • Held a suppliers’ conference on January 19, 2024, to communicate the year’s key objectives and promote the Company’s vision, occupational health and safety, and supplier sustainability practices • Conducted a supplier sustainability advocacy event in August 2024, with 80 participating suppliers, accounting for 97% of the previous year’s total procurement amount • ESG procurement amount for optometry goods, medical consumables and instruments accounted for 84% of total procurement for the year in 2024 • Discuss whether there are any new products replacing old ones and strategic alliances • Discuss any issues with existing work interfaces • Regular and irregular meetings • Supplier contacts and communication • Bilateral collaboration planning meetings • Kept key communication records with suppliers, including meeting minutes and other documents and emails | Ms. Wang Medical Equipment & Supplies melissa.wang@eyecenter.com.tw Mr. Chu Store Construction tzujung.chu@eyecenter.com.tw Mr. Chen Merchandising cch.chen@eyecenter.com.tw |
| Regulatory authorities | Regulatory compliance Cyber Security Business Ethics Risk Management Human Rights Policy Greenhouse gas emissions Energy Management Water Resource Management Waste Management | • Sporadic communication via official documents/emails/phone calls • Cooperate with regulatory authorities on monitoring and inspection processes • Promotion of regulations and related systems • Sporadic participation in advocacy meetings held by regulatory authorities • Established framework for cyber security risk management • Established risk management organizational structure and scope • Conducted GHG inventory and various energy usage inventories | • Establish good relationships with regulatory authorities • Disclosed information within the deadline on the Market Observation Post System • Attended at least 4 policy advocacy meetings hosted by the Taipei Exchange • Adopted the ISO/IEC 27001 Information Security Management System, and obtained third-party verification in August 2023; appointed information security supervisors and personnel; in 2024, the Company continued to support the professional development of the information security team, including obtaining relevant certifications. • Formulated the “Risk Management Policy and Procedures” under the supervision of the Audit Committee and had it approved by the Board of Directors on August 10, 2023; the risk assessment and corresponding mitigation measures for the year were reported to the Board on November 13, 2024. • Quarterly reports to the Board of Directors on the GHG inventory schedule; conducted GHG inventory and statistics on electricity consumption, water consumption and waste in 2024 | Ms. Sun Finance & Accounting cindy.sun@eyecenter.com.tw Mr. Hu Information System & Equipment Division mike.hu@eyecenter.com.tw Ms. Lien Governance & Sustainable Development Office sophia.lien@eyecenter.com.tw |
| Community/social groups | Regulatory compliance Local Communities Human rights policy | • Actively participated in public welfare activities organized by various civil organizations • Organized community care seminars and health promotion activities • Fulfilled corporate social responsibility to give back to society | • 82 community outreach events focused on eye health across Taiwan, providing services to 3,476 Number of participants • For children’s vision care, we organized vision care activities and educational seminars at 17 kindergartens and elementary schools, totaling 22 sessions and reaching 1,346 participants. Additionally, we hosted one public vision health awareness event, which had 20 participants. • 2 blood drives at Neihu Technology Park (February and July 2024) • 1 Earth Day charity marathon, with 56 participants (April 2024) | Ms. Chao Marketing service@eyecenter.com.tw |
| Media | Corporate Image Social Welfare | • Annual press conferences: 3–6 sessions • Annual special interviews: 5–8 sessions • Press releases published at sporadic intervals • PR hotline and email for real-time media interviews and inquiries | • Press conferences: 4 sessions • Media coverage: A total of 97 features, including coverage from Nextapple News, Sanlih Entertainment Television, EBC News, ETtoday, and others. • Video/audio interviews: 15 times (CommonHealth Magazine, 57 Health Class, Health 2.0, etc.) • Radio interviews: 10 times (BCC, News98, Voice of South Taiwan, UFO Radio, and IC975, etc.) • Outdoor advertising: 14 locations (bus ads, billboards, video walls, taxi ads, etc.) • Offline events: A total of 25 events (marketing lectures at the National Chengchi University, general education courses at National Taiwan University of Arts, EMBA programs at • National Taiwan University and National Taiwan University of Science and Technology, campus tours, health seminars, blood drives at Neihu Technology Park, etc.) | Ms. Chao Marketing service@eyecenter.com.tw |
| Banks | Regulatory compliance Financial Performance Business Ethics Risk management Financial Impacts of Climate Change | • Visits to banks • Communication by phone • Conduct risk assessments of ESG issues based on the materiality principle • Assess potential risks and opportunities of climate change for the Company | • Sporadic visits and communication by phone • Quarterly financial information website announcements • Establish relevant risk management policies or strategies based on the assessed risks, and create a risk management section on the Company’s website. • Adopt the TCFD framework released by the FSB to identify potential physical and transition risks, develop mitigation and adaptation measures, and establish a TCFD Climate Disclosure section on the Company website. | Ms. Sun Finance & Accounting cindy.sun@eyecenter.com.tw |