Stakeholder Engagement
Building a Transparent, Ongoing, and Two-Way Communication Mechanism
The Company fulfills its corporate social responsibility by pursuing sustainable operations and profitability based on principles of integrity, placing great importance on environmental, social, and governance issues. We seek to learn about the reasonable expectations and needs of our stakeholders through appropriate communications with them, along with major corporate social responsibility issues they are concerned about, incorporating them as a reference for formulating the Company's future management approaches and operational activities.
2025 Stakeholder Engagement Governance Highlights
8 GroupsStakeholders
8 GroupsIssues of Concern
8 GroupsCommunication & Response
2026.05.11Reported to the Board
Communication Channels, Response Methods, and Frequency
- Established an investor relations contact point to facilitate two-way communication
- Announce important information on the Market Observation Post System, including corporate governance, significant business developments, operational performance and other information that are of interest to shareholders and investors
- Hold a shareholders’ meeting and publish an annual report each year
- Hold at least two investors’ meetings each year
- Participate in domestic and international forums by invitation sporadically and host visits from domestic and international institutional investors sporadically
2025 Achievements in Stakeholder Communications
- 21 announcements of important information in both Chinese and English
- Organized 8 domestic and international investors’ meetings
- Invited to participate in 5 domestic and international forums (1 domestic, 4 foreign)
- Hosted over 50 visits from domestic and international institutions
21Chinese & English Announcements
8Investors’ Meetings
50+Institutional Visits
Communication Channels, Response Methods, and Frequency
- Internal email notifications: Sporadic announcements on employee benefits, Welfare Committee information, and education and training courses
- Performance reviews and interviews (once every six months)
- Regularly conduct corporate governance communication, and coordinate labor-management relations and collaborations
- Labor-management meetings: Held every three months
- At least 2 department gatherings annually and a monthly company-wide birthday celebration
- Marriage and bereavement subsidies, injury and illness condolence payments, and bonuses for the three major holidays in Taiwan
2025 Achievements in Stakeholder Communications
- Employee discounts: Three times per year (April, August, and November 2025)
- Annual employee physical examinations: June-September 2025, with a total of 210 participants
- Continuing education and training: A combined total of 8,186 training hours (including 7,194 hours at the parent company)
- Performance evaluations and interviews: Twice per year (May and November 2025)
- Labor-management meetings: Held four times in 2025 (March 26, June 27, September 25, December 19)
- No labor disputes occurred in 2025
210Physical Examinations
8,186 HoursTraining
0Labor Disputes
Communication Channels, Response Methods, and Frequency
- Technical consultation service, service quality recommendations, and professional training courses at least once a month
- Medical regulatory consultation and maintenance of partner clinics’ space and equipment as needed
- Provide diverse communication channels for customers: Free 0800 hotline, fan page messaging, and suggestion box
- Regularly check on customer usage and establish a customer care mechanism
- Regularly update promotions and product information on the official website and social media
- Comprehensive optometry and service SOP, with comprehensive post-sales service and return/exchange mechanisms for customers
2025 Achievements in Stakeholder Communications
- Laser procedure consultation seminars for optometrists at partner clinics: 3 SMILE consultation seminars, 25 SMILE group discussion sessions, 10 Laser Blended Vision (ICL) optometry seminars, and 50 online meetings
- Technical seminars for ophthalmic nurse practitioners at partner clinics: 7 in-service technical and theoretical training sessions, 12 clinic manager business seminars, 12 head nurse meetings and medical quality seminars, and approximately 40 professional training sessions at individual clinics
- Clinical professional development forum for ophthalmologists at partner clinics: 5 large-scale conferences, 2 online meetings, and 80 individual training sessions
- Total of 39,694 Facebook followers; total of 48,647 LINE friends
- 98.6% customer satisfaction repeat visit rate in 2025
98.6%Repeat Visit Rate
39,694Facebook Followers
48,647LINE Friends
Communication Channels, Response Methods, and Frequency
- Conduct supplier briefings to facilitate two-way communication as needed by business and hold visual presentation meetings for tendering bids through open bidding
- Require suppliers to implement occupational safety concepts and practices and attend occupational health and safety manager courses
- Conduct supplier sustainable development (ESG) promotion annually
- Sporadic quarterly interviews with suppliers; weekly communication via phone, email, or LINE
- Company and product official websites; sporadic visits to each other’s companies and regular or irregular meetings
- Established procurement department contact point
2025 Achievements in Stakeholder Communications
- Held a supplier conference (January 3, 2025) to explain the year’s work priorities and promote the Company’s vision, occupational health and safety, and supplier sustainability development
- Conducted supplier sustainability development outreach in August 2025 for a total of 80 suppliers; the suppliers covered accounted for 97.3% of the total procurement value in the previous year
- In 2025, ESG procurement spending on optical products, pharmaceuticals and consumables, instruments, and other categories accounted for 81% of total annual procurement spending
- Continued communication on product replacement, strategic alliances, work interfaces, and bilateral collaboration plans, with key communication records retained, including meeting minutes, documents, and emails
80Suppliers Reached
97.3%Procurement Coverage
81%ESG Procurement
Communication Channels, Response Methods, and Frequency
- Ad hoc communications via official correspondence, email, telephone, etc.
- Cooperate with regulatory authorities on monitoring and inspection processes
- Promotion of regulations and related systems
- Sporadic participation in advocacy meetings held by regulatory authorities
- Established framework for information and communication security risk management and risk management organizational structure
- Conducted GHG inventory and various energy usage inventories
2025 Achievements in Stakeholder Communications
- Established good relationships with regulatory authorities and disclosed information within the deadline on the Market Observation Post System
- Attended at least 4 policy advocacy meetings hosted by the Taipei Exchange
- In August 2025, the Company passed the transition assessment for ISO/IEC 27001 information security protection certification; the certificate is valid from August 22, 2025 to October 31, 2026
- The annual risk assessment and response measures were reported to the Board of Directors on November 12, 2025
- The schedule for quarterly greenhouse gas inventories and relevant management and control measures are reported to the Board of Directors; in 2025, greenhouse gas inventories were conducted and statistics on electricity consumption, water consumption, and waste were compiled
4+Policy Meetings
ISO 27001Information Security
QuarterlyGHG Inventory Reporting
Communication Channels, Response Methods, and Frequency
- Actively participated in public welfare activities organized by various civil organizations
- Organized community care seminars and health promotion activities
- Fulfilled corporate social responsibility to give back to society
2025 Achievements in Stakeholder Communications
- Taiwan: Assisted partner clinics in conducting 100 community outreach events focused on eye health across Taiwan, serving a total of 6,915 participants
- Mainland China: Free screenings were conducted at more than 151 schools, providing vision health screening services for 557,609 children and adolescents
- One blood donation drive at Neihu Technology Park (February 2025)
- One Taipei Tech Cup “Love the Earth” Charity Road Run, with 92 participants (April 2025)
100Taiwan Eye Health Events
6,915Participants in Taiwan
557,609Screening Services in Mainland China
Communication Channels, Response Methods, and Frequency
- Annual press conferences: 3-6 sessions
- Annual special interviews: 5-8 sessions
- Press releases published at sporadic intervals
- PR hotline and email for real-time media interviews and inquiries
2025 Achievements in Stakeholder Communications
- Press conferences: 6 sessions
- Media coverage: 387 articles in total, including 19 broadcast media articles, 356 online news articles, and 12 newspaper articles
- Video interviews: 43 appearances
- Radio interviews: 10 times
- Outdoor advertising: 9 locations
- Offline activities: 21 events
387Media Coverage
43Video Interviews
21Offline Events
Communication Channels, Response Methods, and Frequency
- Visits to banks and communication by phone
- Conduct risk assessments of ESG issues based on the materiality principle
- Assess potential risks and opportunities of climate change for the Company
2025 Achievements in Stakeholder Communications
- Sporadic visits and communication by phone
- Quarterly financial information website announcements
- Establish relevant risk management policies or strategies based on the assessed risks, and create a risk management section on the Company’s website
- Adopt the TCFD framework released by the FSB to identify potential physical and transition risks, develop mitigation and adaptation measures, and establish a TCFD Climate Disclosure section on the Company website