UVB adheres to the principles of integrity and pursues sustainable operation and profitability while emphasizing various issues such as the environment, society, and corporate governance. We aim to engage in meaningful communication with stakeholders to understand their reasonable expectations and needs, as well as the critical corporate social responsibility issues that concern them. These insights will be taken into consideration when shaping the company's future management policies and operational activities.
The following is the communication status between our company and various stakeholders in 2022, which was reported to the Board of Directors on June 21, 2023.
| Stakeholder | Topics of Concern | Communication Channels & Frequency | 2022 Responses & Results | Contact |
|---|---|---|---|---|
| Shareholders and Investors | Economic Performance Risk Management Business Ethics Financial Impact of Climate Change | • Dedicated IR contact for investor request • Material information announcements on the Market Observation Post System • Annual report & the general shareholders meeting • At least 2 investor conferences annually • Periodically invited to participate in domestic and international forums • Irregularly receiving visits from domestic and international legal entities | • 41 Chinese and English material information announcements • 8 investor earnings calls • 16 investor conferences (11 domestic and 5 foreign) • Invited to participate in 1 overseas roadshow • Hosted over 80 domestic & foreign investor • meetings | Ms. Chang Investor Relations ir@eyecenter.com.tw |
| Employees | Education and Training Employment Relations Occupational Health and Safety Human Rights Policy | • Aperiodic email announcements regarding employee benefit information • Performance evaluations and interviews, every 6 months • Regular communications on corporate governance • Quarterly labor relations meetings | • Departmental gatherings at least 2 times per year, and a monthly company celebration meeting • Marriage and funeral subsidies, illness condolences, and holiday bonuses • Employee purchase discounts twice a year (in July and December 2022) • Annual employee health check-up (November 14-15, 2022), involving a total of 152 individuals • Ongoing educational and training programs (according to the plan), with a total training duration of 10,886 hours • Bi-annual performance evaluations and interviews (in May and November) • Four labor-management meetings were held in 2022 (on March 22, June 21, September 14, and December 6) • No labor disputes occurred in 2022 | Ms. Huang Human Resources hr@eyecenter.com.tw |
| Clients | Product Safety and Liability Customer Services Economic Performance Local Community Human Right Policy | • Technical service consultation, at least once a month • Service quality suggestion, at least once a month • Professional training courses, at least once a month • Consulting on medical regulations, if needed • Cooperate Clinics space and equipment repairs, if necessary • Supply of consumables and sales of medicines, according to customer orders, telephone, email, etc. • Multiple communication channels including 0800 hotlines, Facebook page, and service emails • Customer care and relations program • Aperiodic customer satisfaction surveys • Product information and promotions updated on the website and social media • Comprehensive eyeglasses prescription process and service SOP • Attentive after sales service and return policy | • Monthly service quality counseling, communication discussion and improvement suggestions • Held 1 physician meetings for SMILE surgery seminars, 2 physician meeting for cataract surgery seminars, and 1 comprehensive seminar • Held 6 professional training courses • Regular maintenance records and irregular repair records • Sales order arrangement, shipping and after-sales consultation • 38,938 Facebook Followers • 10,110 Line Followers • Average score of 77 in the 2022 mystery shopper survey • 80% customer satisfaction and repeat visit rate in 2022 | Mr. Lo Operations Management alvin.lo@eyecenter.com.tw Ms. Sun Marketing service@eyecenter.com.tw |
| Suppliers | Risk Management Business Ethics Economic Performance Occupational Health and Safety Sustainable Supply Chain Procurement Practices Human Rights Policy | • Host supplier conferences for mutual communications and open tendering • Conduct an open tender and hold a briefing meeting for the tendered project • Supplier safety Requirements • Annual supplier evaluation • Quarterly supplier interviews • Weekly communications via emails and phone calls • Corporate and product websites • Periodic mutual company visits and meetings • Mutual emails, phone calls, video conferences, physical visits and meetings • Dedicated merchandising contact | • Required courses of occupational safety and health for suppliers • Occupational safety and health was added into the construction contracts • Convened supplier conferences (most recently on January 14, 2022) to explain the annual work priorities and promote the company's vision and occupational health and safety • Negotiated the possibility of new product replacements • Discussed potential issues with existing workbench engineering interfaces • Held regular and ad-hoc meetings • Liaised and communicated with various suppliers • Coordinated collaboration plans with suppliers • Maintained essential correspondences with suppliers, including "meeting records" and written documents or emails | Ms. Wang Medical Equipment & Supplies melissa.wang@eyecenter.com.tw Mr. Chu Store Construction tzujung.chu@eyecenter.com.tw Mr. Chen Merchandising cch.chen@eyecenter.com.tw |
| Governmental Authority | Legal Compliance Information Security Business Ethics Risk Management Human Rights Policy GHG Emissions Energy Management Water Resources and Wastewater Management Waste Management | • Periodic communication through documents, emails, and telephone • Cooperation with supervisory authorities for monitoring and audits • Promotion of government regulations and related policies • Intermittent participation in promotional meetings organized by supervisory authorities | • Established positive interactions with regulatory authorities • Timely disclosure of announcements on the Public Information Observation System • Attendance at a minimum of four policy advocacy meetings organized by the Taipei Exchange (TPEx) | Ms. Sun Finance & Accounting cindy.sun@eyecenter.com.tw |
| Community/Social Organizations | Legal Compliance Local Community Human Rights Policy | • Actively participate in charity events hosted by NPOs in the community • Host community health seminars and vents • CSR community giveback | • 30 domestic community health events, serving approximately 2,000 individuals in total • Eye health programs in 10 schools; 11 eye health awareness lectures • 2 internal medicine blood donation events (January and August 2022) • 1 public charity run (April 2022) • Donation of 5,200 pairs of eyeglasses to social welfare bureaus across various counties and the Epilepsy Foundation | Ms. Chao Marketing service@eyecenter.com.tw |
| Media | Corporate Image Social Welfare | • 3-6 press conferences annually • 5-8 press interviews • Aperiodic press releases • Dedicated PR contact to take requests from the press | • 3 press conferences • 53 media news • 6 video and audio interviews • Product placement on TV programs • 6 interview sessions on the radio • 23 campus tour events • 4 collaborative clinic area opening events | Ms. Chao Marketing service@eyecenter.com.tw |
| Banks | Legal Compliance Economic Perform ance Business Ethics Risk Management Financial Impact of Climate Change | • Visits to banking partners • Telephone communications | • Periodic visits and telephone communications • Quarterly financial information website announcements | Ms. Sun Finance & Accounting cindy.sun@eyecenter.com.tw |