Whistle-Blowing System

  • In order to promote a clean atmosphere, implement corporate governance, strengthen organizational operations, and enhance corporate value, conduct publicity in accordance with the company's "Code of Ethics for Practitioners", "Codes of Ethical Conduct ", "Code of Ethical Corporate Management " and relevant laws and regulations.
    All employees of the company shall abide by their duties, perform their obligations with integrity and abide by the company's code of ethics, including the handling of conflicts of interest between individuals and their positions.
  • Prohibition of dishonest behavior
    The company's directors, supervisors, managers, employees, assignees, or persons with substantial control capabilities (hereinafter referred to as "substantial controllers") shall not directly or indirectly provide, promise, demand or accept Any illegitimate interests, or other dishonest acts that violate integrity, illegality, or breach of fiduciary obligations in order to obtain or maintain benefits (hereinafter referred to as dishonest acts).
  • The state of interest
    The benefits mentioned in this specification refer to anything of value, including money, gifts, commissions, positions, services, preferential treatment, kickbacks, etc. in any form or name. However, this is not the case when it is a normal social etiquette and is accidental without the risk of affecting specific rights and obligations.
  • Preventing conflicts of interest:
    Do not use authority or position relationship to directly or indirectly benefit yourself, your spouse, parents, children, or relatives or enterprises within the third degree of relatives or enterprises.
    Relevant units should pay special attention to the loan of funds, major asset transactions, purchase (sale) of goods listed in the preceding paragraph, or provide guarantees for them.
  • Keep business secrets:
    Known or held business secrets and related business secrets or other personal privacy information shall abide by the confidentiality regulations and shall not be disclosed. The same applies after resignation.
  • Operations do not achieve results by using illegal or immoral means:
    Practitioners shall treat peers, suppliers and customers fairly, and shall not obtain improper benefits through manipulation, concealment, abuse of information they have learned based on their duties, misrepresentation of important matters or unfair transactions.
  • Comply with laws and regulations related to the prevention of insider trading:
    Do not take advantage of your authority or position status or information to seek improper benefits for yourself or a third party.
    Practitioners shall abide by the relevant laws and regulations on the prevention of insider trading, and shall not engage in relevant securities transactions if they have important unpublished information.
  • When internal and external personnel discover that the company's employees violate laws, ethics, or dishonest behavior, the reporting channels and handling systems are as follows:
    • Acceptance units and reporting channels:
      • Spokesperson: Accept reports from shareholders, investors and other interested parties.
        Company Phone: (02)2655-8000-210
        Email address: jay.liu2@eyecenter.com.tw
      • Audit supervisor: accept reports from colleagues within the company, customers, suppliers, contractors, etc.
        Company phone: (02) 26558000 - 805, 806
        Mobile phone: 0980-937-888
        Email address: sophie.lin@eyecenter.com.tw
      • Customer service: Accept consumer complaints.
        Customer service phone: 0800-747488
        Email address: service@eyecenter.com.tw
    • Handling procedures:
      • The whistleblower must sign the report through "Article 8 Item 1 Acceptance Unit and Reporting Channel" of these Measures, and provide sufficient information to facilitate verification (including the name, unit, title, date of occurrence of the incident, and description of the content of the relevant personnel).
      • For an anonymous report, if the actual documentary evidence or physical evidence has been submitted, and the circumstances, names of the parties, time, place, and related parties are clearly explained, the accepting unit may also initiate an internal preliminary investigation. However, due to the interruption of the chain of evidence or the lack of legal constitutional requirements, the anonymous informant needs to provide additional explanations or provide information, and if there is no response or no response after contact, the case can be closed directly.
      • If the reported incident is verified to be true, it will be reported to the general manager and handled in accordance with the relevant internal disciplinary regulations of the company. Before making a disciplinary decision, the company should provide the reporter with an opportunity to express his opinion or appeal.
      • During the internal investigation stage, if any illegality is found, it will be reported to the chairman, and transferred to the judiciary for investigation if necessary.
      • Reporting matters involving directors or senior management shall be reported to independent directors.
      • If the staff of the unit accepting the report fails to deal with it without justifiable reasons, or the supervisor of the person being reported is aware of the illegal, immoral or dishonest behavior before being reported and fails to deal with it, it shall be handled in accordance with the company's relevant disciplinary regulations.
      • The company will keep the whistleblower or the person involved in the investigation confidential and protect them from unfair treatment or retaliation. If you encounter unfair treatment, retaliation or similar situations due to reporting or participating in the investigation, please be sure to report to the original accepting unit.
      • Written documents or electronic files should be kept for the acceptance of reports, investigation process and investigation results, and will be permanently preserved if they enter the judicial process.
      • If the reported case is verified to be true and the circumstances are serious, the company will disclose it at the public information observation station, in addition to handling it in accordance with the law or the company's relevant regulations.
      • In order to contact and inquire about the events provided or reflected by the interested parties, the company will collect relevant personal information such as the name, phone number, and E-MAIL of the interested parties in the events provided or reflected, and the company will process the relevant personal information. Events or reflected matters are provided to the processing personnel or manufacturers for verification and contact within the necessary range, and are limited to use in Taiwan, Penghu, Jinma and Matsu.
  • The detailed contents of the "Promotion and Reporting System of Ethics and Morals for Practitioners", "Code of Integrity Management" and "Code of Ethical Conduct" are published on the company's EIP and the company's official website.